Although most police officers are honest, hardworking, and edicated to serving their
communities, highly publicized
incidents of police misconduct ranging
from the use of excessive physical
force to the shooting of unarmed
civilians spotlight deteriorating
in small and large communities
across the United States.
In the absence of mandatory national
reporting of such incidents, it is
difficult to determine whether police
misconduct is actually on the rise or if
the proliferation of cellphone cameras
and the corresponding increase in
video evidence have simply increased
the reporting of such incidents that
have been overlooked in the past.
In either case, police/community
relationships obviously need to be
improved. This will require significant
restructuring of police agencies and in
the future will provide fertile ground
for appropriately trained restructuring
and turnaround professionals.
Although police agencies are public
A Complex Issue
entities with a very specific and
often dangerous mission, the issues
to be addressed by a restructuring
professional, namely marketing,
operations, and finance, are similar
to those encountered in for-profit
turnaround situations. Experience
with several police agencies has
revealed remarkably similar issues
in all cases. A small Northeastern
suburban police department serves
as an example of some of the issues
encountered and potential remedies.
First, this article analyzes the issues
that have led to strained police/
community relationships and then
suggests appropriate remedies.
To identify the true issues behind
relationships, some popular myths
Helping Police Lock Up
continued on page 24
BY DR. RUEDIGER MUELLER, CTP, PRESIDENT, TCMI INC.